Return and Exchange Policy
We guarantee a hassle-free returns policy for your peace of mind. While buying clothing online is convenient, we understand it comes with the unpredictability of fit and size preference. You may return item(s) bought online within 14 days of purchase for a full refund, or exchange/credit note if preferred. Sale items not included, this includes purchases that were made with promo codes, coupons, and flash sales.
(Note: the refund is for the item(s) purchased and does not include the postage charges).
How do I return products to Kennedys Boutique?
Please use the above form, or contact us at firstname.lastname@example.org to receive a returns sheet. This sheet clearly outlines the process for returning, including the return address and how to nominate for a credit vs return vs exchange. The return postage is your responsibility however we will pay for the postage to you when a replacement product is requested. We obviously ask that the garment has not been worn, all labels are attached and that you take care to protect the garment when posting. If concerned, please return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit.
What if a product is faulty?
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact customer service on email@example.com to let us know and we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.
If you would like to exchange an item – please send us an e-mail to let us know what item you are after including the style number, colour and size you would like so that we can put it on hold for you. The last thing we want is for it to sell out before your return arrives!
We want you to be 100% happy so please feel free to contact our customer service Team at any time,
All orders within Australia are sent via Post free of charge.
Orders are dispatched once funds and address details have been confirmed.
Your order will be shipped as soon as possible, depending on stock availability in our warehouse. If an item needs to be sourced from one of our stores it will usually be shipped within 2-4 working days.
If you require an item in a hurry please contact us for an estimated delivery date. We will notify you immediately via email once your order has been dispatched.
*Anything marked as “Final sale” cannot be returned for a refund, credit or exchange unless faulty.
New Zealand – We have a $25 flat rate delivery fee for customers in New Zealand. Parcels can take 3-10 days to reach New Zealand
International Postage – If you are a customer not living in Australia, we can deliver your products to you. You will pay the flat overseas freight charge of $30 to us and then it will be your responsibility to pay any import duty or sales tax within your own country.
*Please note that we will mark packages with any special delivery instructions you provide (e.g. “Please leave on front porch”) but we cannot guarantee that Australia Post will comply.
International orders are sent via Registered Post at a flat rate of $25 to New Zealand, United States, Canada, UK and Europe.
Estimated delivery time is 3- 10 working days