While buying clothing online is convenient, we understand it comes with the unpredictability of fit and size preference. You may return full price item(s) bought online within 10 business days of purchase for a full refund, exchange or credit note.
Return requests must be lodged online or via email to email@example.com. We will only accept returns that have been lodged online and have been authorised with an Authority to Send. Please ensure that your parcel is sent within 5 days of the date of the Authority to Send.
We endeavour to answer all return requests within 1 – 2 business days. Once approved you will receive an ‘Authority to Send’ email, this will include our postal address. Please check your spam / junk mail boxes for our reply, at times our emails can be delivered there. Please add firstname.lastname@example.org to your safe senders list to help alleviate this issue.
We will send you an email to confirm receipt of your parcel. If you are yet to receive the email, it is most likely that we are yet to receive your return, or the email has gone to your spam / junk mail.
Please allow 5-10 working days for your eligible refund / credit note to be processed. You will receive an advice of completion by email. For refunds, please allow extra days for the refund to show in your account, this will depend on your Financial Institutions processing times.
Return postage is your responsibility. Please ensure that you take care to protect the garment when posting. If concerned, please return goods via traceable mail to ensure their safety as we do not take responsibility for goods lost in transit. We recommend keeping a record of the tracking number of the parcel in the event that it does not safely arrive to us. We are unable to process any refunds/ exchanges or credit note until the parcel reaches our premises.
In the event that you are shipped the wrong product, please email us immediately at email@example.com. We will send you the correct item with a paid returns bag to send back the incorrect item.
If you have any queries regarding a return, please email firstname.lastname@example.org
Shipping costs are not refundable.
Where items are marked FINAL SALE, they are not eligible for return, exchange or credit. Final sale products are clearly marked on the product page, please take note prior to purchase.
All returns must be must be unworn, unwashed with no make-up marks and must be unperfumed. We require that all tags and labels attached and the items are in original packaging. If the item is deemed soiled or damaged upon arrival, we reserve the right to either deny your return or issue a partial credit to you, not a full credit.
Where an item is included as a ‘Gift with Purchase’ or ‘Buy One Get One Free’ promotion and item(s) from an order are returned for credit, the gift / free item must also be returned, where the item it is not returned, the price of the gifted item will be deducted from the amount.
For hygiene reasons; hats, jewellery and scarves cannot be returned.
A refund is only available on full price items which comply to the above terms. Items must be returned within 10 business days of purchase to be eligible for a refund. Please allow 5-10 working days for your refund to be processed.
Refunds are for the price of the item(s) returned only, we do not refund postage.
Purchases using a Sales Code, Reduced Price, or items marked ‘FINAL SALE’ are not eligible for refund.
Exchanges can be made on any full price item as long as the items returned within 10 business days of purchase and must comply with the above terms. In your email, please advise which item you would like to exchange for, including the style number, colour and size, so that we can put it on hold for you.
Items purchased using a sales code or reduced price can be exchanged, as long as they comply with the above terms, and are returned within 10 business days of purchase. All exchanges involving sales codes or reduced prices must be accompanied by a paid, self-addressed post bag.
Items marked ‘FINAL SALE’ are not eligible for exchange.
Credit notes are available on Full Price, or Reduced (inc. Sales Code) products. Items returned within 10 business days of purchase and must comply with the above terms.
Credit notes cannot be used to pay shipping.
Items marked ‘FINAL SALE’ are not eligible for a credit note.
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty/ damaged product from us. On the rare occasion this does occur please email us at email@example.com, please include a picture of the deemed fault and your order number. Once we have reviewed the product and deem it faulty, we will happily offer a replacement or refund based on your wishes. We will provide a paid returns bag for the return of the item.
Please notify us of the issue within 5 days of your receipt of the item. Anything outside of this time frame will be assessed at our discretion.
Many of our garments are handmade, and our prints are hand screened, there are often visible irregularities, these are normal characteristics of our garments rather than faults.
Please note that colours may look slightly different depending on your phone screen or computer monitor; this is not a manufacturing fault.
New Zealand – We have a $25 flat rate delivery fee for customers in New Zealand. Parcels can take 3-10 days to reach New Zealand
International Postage – If you are a customer not living in Australia, we can deliver your products to you. You will pay the flat overseas freight charge of $30 to us and then it will be your responsibility to pay any import duty or sales tax within your own country.
*Please note that we will mark packages with any special delivery instructions you provide (e.g. “Please leave on front porch”) but we cannot guarantee that Australia Post will comply.
International orders are sent via Registered Post at a flat rate of $25 to New Zealand, United States, Canada, UK and Europe.
Estimated delivery time is 3- 10 working days